General provisions
These conditions are valid exclusively between the company Colvet S.r.l. – Via Mareno, 11
31025 S. Lucia di Piave (TV) P.I 02429220268 hereinafter referred to as “Colvet S.r.l.” and any person who makes online purchases on the website www.colvet.it hereinafter referred to as “CUSTOMER”. These conditions may be subject to change, the date of putting them online is equivalent to the date of entry into force.
These general conditions govern purchases made on the website www.colvet.it, in accordance with articles 50 and following of Legislative Decree no. 206 of 6 September 2005, Consumer Code, section II of chapter I of the Third Title of the Third Part, to which reference is made as provided for by the art. 60 of the Consumer Code.
ARTICLE 1 – Object of the contract
With these general conditions of sale, Colvet S.r.l. sells and the CUSTOMER remotely purchases the tangible movable goods indicated and offered for sale on the website www.colvet.it. The contract is concluded exclusively through the internet, by the CUSTOMER accessing the address www.colvet.it and placing a purchase order according to the procedure provided by the site itself.
ARTICLE 2 – Conclusion and effectiveness of the contract
1. The sale will be considered concluded with the sending by Colvet S.r.l. to the CUSTOMER an order confirmation email. The e-mail contains the details of the CUSTOMER and the order, the price of the goods purchased, the transport costs and the shipping address to which the goods will be sent. The CUSTOMER undertakes to verify the correctness of the data contained therein and to promptly communicate any corrections.
2. Colvet S.r.l. undertakes to describe and present the items sold on the site in the best possible way. Nonetheless, some errors, inaccuracies or small differences between the site and the actual product may appear. Furthermore, the photographs of the products presented on www.colvet.it do not constitute a contractual element, as they are only representative.
3. Colvet S.r.l. undertakes to deliver the goods within 10 days starting from the day following that of the order confirmation by the CUSTOMER.
ARTICLE 3 – Product availability
1. The availability of the products refers to that present at the moment in which the CUSTOMER consults the product data sheets; this must however be considered purely indicative because, due to the simultaneous presence of multiple users on the site, the products could be sold to others before the order is confirmed.
2. Even after Colvet S.r.l. sends the order confirmation email, there may be cases of partial or total unavailability of the goods. In this eventuality, the CUSTOMER will be promptly informed and will be able to decide whether to accept delivery of only the available products or request cancellation of the order by communicating it via e-mail to customer service.
ARTICLE 4 – Payment methods
1. Any payment by the CUSTOMER can only be made by credit card.
2. Communications relating to payment and the data communicated by the CUSTOMER when this is made take place on special protected lines and with all the guarantees ensured by the use of the security protocols provided by the payment circuits.
ARTICLE 5 – Prices
1. All sales prices of the products displayed and indicated on the website www.colvet.it are expressed in Euros and include VAT.
2. Shipping costs are not included in the purchase price, but are indicated and calculated at the conclusion of the purchase process before making the payment.
3. The CUSTOMER accepts the right of Colvet S.r.l. to modify its prices at any time, however the goods will be invoiced on the basis of the prices indicated on the site at the time of the order and confirmed in the e-mail sent by Colvet S.r.l. as confirmation of the acquisition of the order.
ARTICLE 6 – Right of withdrawal
1. In accordance with the legal provisions in force, the CUSTOMER has the right to withdraw from the purchase without any penalty within 14 days, starting from the date of delivery of the products.
2. If the CUSTOMER decides to exercise this right, the goods must be returned intact, in the original packaging, complete in all its parts (including packaging and correctly completed return form) and complete with the attached tax documentation. Without prejudice to the right to verify compliance with the above, Colvet S.r.l. will refund the amount of the products subject to the withdrawal as quickly as possible and in any case within a maximum of 30 days. The goods must be returned to Colvet S.r.l. – Via Mareno, 11 31025 S. Lucia di Piave (TV)
3. In case of receipt of products that do not conform to the orders or are defective, the CUSTOMER must communicate it, as required by the art. 132 of the consumer code, via e-mail to Colvet S.r.l. customer service. specifying whether you wish to have the item replaced or whether you wish to have a refund within 2 months of discovering the lack of conformity, Colvet S.r.l. reserves the right to verify the disputed non-conformity and in case of confirmation it will send the replacement goods or refund the customer via bank transfer for the purchase.
ARTICLE 7 – Product warranty
All products presented on the website www.colvet.it benefit from a contractual guarantee whose duration is indicated on the product data sheets of the articles and in any case from the legal guarantee of 24 months for defects of conformity (wear and tear is not guaranteed). improper use of the boot), in accordance with current legislation. To benefit from warranty assistance, the CUSTOMER must keep the receipt.
ARTICLE 8 – Delivery methods
1. The products will be delivered by express courier to the address indicated at the time of the order.
2. For each order placed on the website www.colvet.it, Colvet S.r.l. issues an invoice for the material shipped.
ARTICLE 9 – Responsibilities
1. Colvet S.r.l. does not assume any responsibility for disservices attributable to force majeure or unforeseeable circumstances, even if dependent on malfunctions and disservices of the internet network, in the event that it is unable to execute the order within the times established by the contract.
2. The availability of each item is for indicative purposes only, has no contractual nature and no responsibility can be attributed to the seller in the event of unavailability of one or more products.
ARTICLE 10 – Access to the site
The CUSTOMER has the right to access the site for consultation and making purchases. No other use, especially commercial, of the site or its contents is permitted. The integrity of the elements of this site, whether audio or visual, and the related technology used remain the property of Colvet S.r.l. and are protected by intellectual property law.
ARTICLE 11 – Cookies
The website www.colvet.it uses “cookies”. Cookies are electronic files that record information relating to the CUSTOMER’s navigation on the site (pages consulted, date and time of consultation…) and which allow Colvet S.r.l. to offer an increasingly personalized service to its customers.
ARTICLE 12 – Integrality
These General Conditions of Sale are made up of all the clauses that compose them. If one or more provisions of these General Conditions of Sale are considered invalid or declared as such pursuant to law, regulation or following a decision by a court having jurisdiction, the other provisions will continue to have full force and effect.
ARTICLE 13 – Applicable law and competent jurisdiction
These General Conditions of Sale are subject to Italian law. Any dispute that cannot find an amicable solution will be subject to the exclusive jurisdiction of the Court of the place of residence or domicile of the CUSTOMER, if located in the territory of the State.
